Challenge: Our client sought to comply with the National Tax Office eReceipts regulation, which mandated the issuance of electronic receipts for all transactions, while streamlining its billing processes and enhancing customer satisfaction. Solution: We implement a comprehensive eReceipts solution that integrated seamlessly with its existing systems including point of sales, billing, ERP, e-commerce application and […]

Challenge: The client was managing a complex invoice ecosystem with data coming from several systems, billing engines, customer portals, and manual adjustments. Errors such as duplicate submissions, mismatched amounts, and missing references created reconciliation delays, impacted reporting accuracy, and complicated compliance tracking with the IRBM’s eInvoice mandate. They needed a way to monitor real-time invoice […]

Challenge: The client issued thousands of invoices monthly across various entities and jurisdictions. With the introduction of Malaysia’s eInvoice mandate, they needed a way to not only submit invoices in compliance with LHDN but also store them securely in a digital format, retain records for audits, and ensure easy retrieval for customer service and tax […]

Challenge: The client handled high volumes of recurring and ad-hoc transactions across multiple departments. Invoices were prepared manually using a combination of spreadsheets and internal billing tools. This process was prone to human error, inconsistent tax treatment, and delayed issuance. With the upcoming LHDN eInvoice mandate, the client needed to automate invoice generation, apply accurate […]

Challenge: Our client was required to comply with the Inland Revenue Board of Malaysia’s eInvoice framework under the Continuous Transaction Control (CTC) model. This meant that every invoice issued needed to be validated and approved by LHDN in real-time before it could be considered legally valid. The existing invoicing process was batch-based and asynchronous, which […]

Challenge: Our client needed to comply with the Inland Revenue Board of Malaysia eInvoice mandate, which requires real-time invoice validation and submission through the MyInvois platform. However, their complex operations relied on a legacy ERP system that lacked native eInvoicing capabilities. The client sought a seamless way to automate invoice submission while maintaining business continuity, […]